Under the Fair Debt Collection Practices Act, once a debt collector receives a written notice from a consumer requesting cessation of communication, the collector must comply, with three exceptions:
- To Confirm Compliance: The collector may notify you that they are ceasing all communication.
- To Notify About Potential Actions: The collector can inform you of possible remedies they are considering, such as legal proceedings, without committing to taking those actions.
- To Notify That a Specific Action Will Be Taken: The collector can communicate to inform you of a definitive action they are initiating, such as filing a lawsuit.
This distinction separates potential actions (notification of intent) from actual actions being pursued.